Tours
How to add the tour I already bought?
Go to âMy Toursâ and tap âAdd tour codeâ.
How to invite my family to play?
Share the invite link from the tour details page.
Do I need internet connection to play?
Only for downloading the tour and syncing results.
What I need to do before playing the tour?
Make sure your phone is charged and GPS is enabled.
Can I stop the tour and continue later?
Yes, progress is automatically saved in your account.
Purchases
I canât find purchased tour or itâs locked
Make sure you are logged into the same account you used for purchase.
I canât find my tour purchased on another platform
Currently, cross-platform purchases are not supported.
The code to unlock doesnât work
Please check the spelling or contact our support team.
How can I get a refund?
Refunds are available within 14 days for unused tours.
Business
How can I become a partner?
Contact us via the Partnership form to start collaboration.
What partnership types do you offer?
We offer both co-branding and white-label partnership options.
Tour Structure and Experience
What is actually inside a LooksArt tour?
It's a mobile adventure game that turns sightseeing into a fun, interactive mission for families with kids. Hereâs what you get:
1. A curated, non-touristy route through iconic locations
2. Interactive storytelling with original characters like Una and Archebot
3. Mini-games, riddles, AI elements & voice assistant clues
4. XP points, mission rewards, and a final âWOWâ moment
5. Kid-friendly navigation with âsecret spotsâ and parent-only tips
6. And yes - built-in gelato breaks and hidden gems
Itâs not just another history tour. Itâs a choose-your-own-adventure with real-world magic.
How long does one tour take to complete?
Usually 1.5 to 2 hours, but you can go at your own pace.
Is it a walking tour or more like a game?
Both! Itâs a walking tour wrapped in a game with missions, characters, and story-driven challenges.
Do we need to follow a fixed route, or can we wander?
Thereâs a suggested route, but you can explore freely and still complete the tour.
Is it suitable for strollers or kids who get tired easily?
Yes, the route is family-friendly and includes breaks.
Is there a reward at the end?
Yes! Each tour ends with a surprise and digital badges.
Do parents participate, or is it just for kids?
Parents are part of the adventure. Itâs designed for the whole family.
Is there a voiceover guide, or is it all reading-based?
Thereâs a mix of voice, visuals, and textâperfect for different ages and learning styles.
Is this more educational or more entertaining?
Itâs both: fun storytelling packed with real historical facts.
What if we get stuck on a challengeâcan we skip it?
Yes, you can skip ahead and continue at any time.
Can we start anytime, or are there time slots?
Start whenever you lik, itâs 100% flexible.
Can we play it over 2 days, or does it have to be in one go?
You can pause and continue later. No pressure.
What if my kid refuses to play?
LooksArt is designed by a mom (hi, Iâm Marina) whoâs been there. Thatâs why:
1. It starts instantly - no long intros or log-ins
2. The tone is fun and kid-approved, not âschool-likeâ
3. Challenges are short, visual, and movement-based
4. Your child becomes the hero of the story - not just a listener
Still not vibing? No stress. You can pause, skip, or restart any part of the tour.
Bonus: even if they donât realize it, they're learning and exploring. And if they do get hooked (most do), youâre in for an amazing ride together.
Is there a money-back guarantee?
Yes! We believe in what we built, but more importantly, we respect your familyâs time and experience.
If youâre not happy with your tour for any reason, just drop us a message at support@looksart.eu within 7 days of purchase, and weâll issue a full refund. No hard feelings, no hoops to jump through.
Because family memories should be good from start to finish.
Tech and App Usability
Do I need to download anything in advance?
Yes, download the app and the tour before you go.
Does the tour work offline or do I need Wi-Fi/data?
Once downloaded, it works offline.
How much phone battery or storage does it use?
Minimal - about the same as a short video.
Can multiple family members use the same account?
Yes, you can share one device or play together on one screen.
Can I use it on a tablet instead of a phone?
Yes, tablets work too.
What if my phone dies in the middle of the tour?
You can restart anytime from where you left off.
Does it work on both iOS and Android?
Yes, the app supports both platforms.
Is it safe for kids to use without ads or in-app distractions?
Absolutely - no ads, no tracking, no distractions.
Age and Engagement Questions
What age group is this really best for?
Ideal for ages 7â12, but fun for the whole family.
Will my 7-year-old be able to follow along?
Yes! The content is designed with younger readers in mind.
Is it too childish for my 12-year-old?
Not at all - older kids love the game-style missions.
Is it good for siblings with a big age gap?
Yes - teamwork is encouraged, and everyone plays a role.
What if my child refuses to participate?
You can skip, pause, or try again later - no pressure.
Is it fun for kids who don't like history?
Yes - itâs not like school. Itâs story-first, action-packed.
Is it suitable for teens or only younger children?
Itâs primarily for younger kids, but many teens enjoy playing along.
Price and Value
How much does it cost?
âŹ29 per tour for the whole family.
Is it a one-time fee or subscription?
One-time fee for one game. No subscription required.
Do we need to pay for each child separately?
Nope - one purchase covers the whole family.
Is there a free trial or preview before buying?
A free demo version is available in the app.
Learning and Education
What kind of historical content is included?
Real Roman history, mythology, daily life, and hidden facts.
Is it based on real facts or more fantasy?
Facts told through fun, fictional storytelling.
Is it aligned with school curriculum?
It complements school learning but isnât curriculum-based.
Will my child actually learn something?
Yes - theyâll pick up real knowledge while playing.
Does it include Roman mythology or ancient daily life?
Yes! Both are woven into the tours.
Destinations and Coverage
Where do your tours take place?
Weâre currently live in Rome, with tours at the Colosseum and a signature sightseeing route covering Piazza Venezia, the Roman Forum, Trajanâs Market, Capitoline Hill, the Theatre of Marcellus, the Jewish Ghetto, Largo Argentina, and the Pantheon. More cities and adventures are coming soon!
Do tours work in bad weather or only outdoors?
Most tours are outdoors, but breaks and indoor tips are included.
Parent Experience and Emotions
Is this a real alternative to a guided tour?
Yes and way more flexible and fun.
Will it reduce whining and "Are we done yet?" moments?
Definitely kids are too busy playing.
Can I enjoy the city too while the kids are engaged?
Yes - youâll finally get to look around too.
Does this really create quality time as a family?
Thatâs the goal - shared memories, not just photos. You solve challenges together, discover things as a team.
Language, Accessibility and Safety
Is the app available in multiple languages?
Yes: English, Italian, French, Spanish, German, Russian.
Can we pause the tour for snacks or breaks?
Of course! Pause anytime and continue later.
Will this work if our child has limited reading ability?
Yes - thereâs voice narration.